Frequently Asked Questions

We’ve compiled answers to some of the most common questions about our custom logo mats.
Whether you’re curious about the design process, material options, or delivery times, you’ll find the information you need to make your experience smooth and enjoyable.
If you have any other questions or need further assistance, don’t hesitate to reach out to our customer support team.
We're here to help!

What file type is accepted, and what resolution should my logo or artwork be?

We recommend vector graphic files for the best result, AI, EPS, or PDF being the most common. Various other files are accepted, including JPG, PNG, and TIFF; please see the chart below. For carpeted mats, 150 to 300 DPI/PPI is required. For rubber mats, a minimum of 921 DPI/PPI is required. To help ensure your design submissions is processed quickly and printed at the highest quality.

What shipping methods does Logo Mat Studio offer?

Logo Mat Studio offers the following shipping methods:

  • UPS and FedEx

How quickly do items ship?

Lead time varies based on the product(s) ordered. However, most orders ship within 3 to 5 business days.

When can I expect my order to be delivered?

All delivery dates are based on the selected shipping company. Fedex, UPS, DHL and USPS packages can be tracked through the tracking number provided. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates.